FAQs
Here are some of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@marbelleclothing.com.
How Do I Place An Order On Marbelle?
Ordering on Marbelle is easy and safe. Once you have found the item you would like to purchase, click on the “Buy It Now” and then click the bag button in the upper right corner to proceed to the checkout. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
What Payment Methods Does Marbelle accept?
We currently accept all major credit cards, debit cards and PayPal. For information on alternate payment methods, please contact Customer Support team at support@marbelleclothing.com
Is It Safe To Order On Marbelle?
Yes, it is safe to order on Marbelle. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
How Safe Is My Personal Information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information send during the checkout process. For more information on how we secure and use your infomation, please consult our Privacy Policy.
How Do I Apply My Discount Code?
On the checkout page, enter your discount code under the 'Discount' field. Please note that only one discount can be applied per order, and each discount has one use per customer.
How Long Will It Take To Receive A Tracking Number?
It will take usually between 3-5 business days. If for any reason you have not received your shipping confirmation email, please let us know by emailing support@marbelleclothing.com. We will be happy to find out what exactly is going on with your order.
Once I Get The Tracking Code, How Can I Track My Order?
You can track your order at anytime on our page: https://marbelleclothing.com/pages/track-order
Enter your tracking code in the white box and click "Track" button.
Which Currency Will I Be Charged In?
We process all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.
What If I Need To Return Something?
No worries! Contact us and we will help guide you through the process to send the item back.
What Can I Do If I Received A Damaged Item?
If you have received a damaged item, please let us know immediately at support@marbelleclothing.com so we can resolve the issue as soon as possible!
We are not responsible for any damages caused by wear and tear if the item does not fit due to issues with sizing. Damages caused by refitting and resizing on your own will not be accepted.
What If I Have A Question Not Listed Here?
Contact us at support@marbelleclothing.com and we will follow-up with you within 24 hours.